This Privacy Policy outlines how Quantum Edge Infotech collects, uses, and protects your data in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Rules, 2025/2026.
1. Data We Collect
We collect only the information necessary to provide remote IT support:
Remote Access Data: Temporary credentials and session logs during active support windows.
Identity Data: Name, business email, and contact number.
Technical Data: IP addresses, device hardware/software specifications, and system logs.
2. Purpose of Collection
Your data is processed strictly for:
- Providing real-time remote troubleshooting and technical assistance.
- Verifying identity to prevent unauthorized system access (Zero-Trust).
- Maintaining audit logs for security compliance and quality assurance.
3. Data Sharing & Third Parties
We do not sell your personal data. Data is shared only with:
- Authorized Sub-processors: Cloud service providers (e.g., Microsoft Azure/Google Cloud) used for support infrastructure.
- Legal Mandates: When required by Indian law enforcement or regulatory bodies.
4. Security Measures
As an IT support provider, we implement high-level safeguards:
- Encryption: All data is encrypted at rest and in transit.
- Access Control: Multi-factor authentication (MFA) is required for all support staff.
- Session Security: Remote sessions are encrypted and require explicit user consent to initiate.
5. Your Rights
Under the DPDP Act 2026, you have the right to:
Withdrawal: Revoke your consent for data processing at any time.
Access: Request a summary of your personal data we hold.
Correction: Request updates to inaccurate or incomplete information.
Erasure: Request deletion of your data once the support purpose is served.
6. Contact & Grievances
For any privacy-related inquiries or to exercise your rights, please contact our Grievance Officer:
- Email: admin@quantumedgeinfotech.in
- Website: quantumedgeinfotech.in